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Home/Solutions/Business Automation

SolutionFor established companies in Bangladesh

Business automation in Bangladesh that removes manual work.

For Bangladeshi companies that have outgrown spreadsheets, copy-paste and approvals over WhatsApp. We map how work really moves through your business, then connect your systems so orders, invoices, approvals and reports move on their own — with people deciding only where judgement is needed. For customer-facing work, a custom AI chatbot can answer, book and log requests automatically.

Book a process review Estimate your savings
Mapped before builtNo automation without a process map
Your systems, connectedERP, CRM, accounts, email, sheets
Owned by youDocumented, handed over, trained
Workflow · New wholesale order● Running
Order receivedEmail / web form
Waiting
Customer and credit checkedCRM
Waiting
Stock reservedERP / inventory
Waiting
Discount above limit?Sent to sales manager
Waiting
Invoice raisedAccounting
Waiting
Customer notifiedEmail + SMS
Waiting
Illustrative workflow

Where time and money leak

Growth multiplies manual work.

The same four problems show up in almost every growing company. None of them need more headcount. They need the work to move without being carried.

01

Data typed twice

Orders copied from email into the ERP, then into a sheet, then into accounts. Every copy is a chance for a mistake.

02

Approvals that wait

Purchase requests and discounts sit in someone’s inbox or chat. Work stops until they notice.

03

Reports built by hand

Every week someone spends hours stitching the numbers together for management.

04

Customers kept waiting

Questions about stock, price and delivery answered late — or not at all — after office hours.

Before and after

From hand-offs to one flow.

The same order, two ways. On the left, people carry the data between systems. On the right, the systems talk to each other and people step in only to approve.

Today · handled by handIllustrative
EmailWhatsAppExcel sheetERPSales teamAccountsCustomerManager RE-TYPEDRE-TYPED AGAINWAITING FOR APPROVALLOST IN CHAT
8hand-offs
3times re-typed
?nobody sees the status
After · one connected flow● Running
Orders inCRMERPAccountsCustomerManagerexceptions onlyAutomation layerrules · checks · logs
1entry, at the source
0times re-typed
Livestatus for everyone

By department

What we automate.

Pick a department to see the workflows we typically build first — the ones that pay back fastest.

01 / 05 · Sales

From enquiry to order, without the copy-paste.

Leads from the website, Facebook and phone land in one CRM, get assigned by rule, and follow-ups happen on time. Quotes go out from templates; orders flow straight into the ERP.

Systems we connect

CRMWebsite formsFacebook LeadsERPEmail

Typical workflows

Lead capture from every channel into one CRM
Automatic assignment and follow-up reminders
Quote and proforma generation from templates
Order entry straight into the ERP
Daily pipeline summary for management

02 / 05 · Finance

Close the month in days, not weeks.

Invoices, payment matching and approvals move on their own, with finance reviewing exceptions instead of typing every line.

Systems we connect

Accounting softwareBank statementsERPGoogle SheetsEmail

Typical workflows

Invoice creation from confirmed orders
Payment matching and overdue reminders
Purchase approval chains with limits
Expense claims with receipt capture
Management reports refreshed automatically

03 / 05 · HR

Less paperwork, faster answers for staff.

Onboarding checklists, leave requests and attendance data handled in one flow, so HR spends time on people rather than forms.

Systems we connect

HRISAttendance devicesPayroll sheetEmailSlack / Teams

Typical workflows

Onboarding checklist and account setup
Leave requests and approvals
Attendance data into payroll inputs
Document collection and reminders
Staff self-service answers

04 / 05 · Operations

Stock, dispatch and suppliers in step.

Reorder alerts, dispatch updates and supplier communication triggered by what actually happens in the warehouse.

Systems we connect

ERP / inventoryCourier portalsMobile appGoogle SheetsSMS

Typical workflows

Low-stock alerts and reorder drafts
Dispatch and courier status updates
Supplier order confirmations
Quality checklists on mobile
Daily operations dashboard

05 / 05 · Customer service

Every question answered, day and night.

Routine questions answered instantly from your own information; complex cases routed to the right person with full context. This is where HolaReply fits.

Systems we connect

HolaReplyWebsiteCRMEmailHelpdesk

Typical workflows

Instant answers from your website and policies
Order status lookups
Handover to staff with the full conversation
Complaint logging and escalation
Weekly report on what customers ask

Estimate

What is manual work costing you.

Move the sliders to match your team. The maths is simple and yours — we use the same calculation in the first process review, with real numbers from your operation.

Hours released per month

—

Staff cost of that time, per year

—

Estimate only: people × hours on repetitive work × share that can be automated × 4.3 weeks, valued at your hourly cost. It is not a quote or a promise.

Your team’s repetitive hours, per week

—

Can be automated—
Stays with people (judgement)—

Hours released, first 12 months

Hover a bar

M1M2M3M4M5M6M7M8M9M10M11M12

Assumes a staged rollout: 25% of the saving in month 1, 50% in month 2, 75% in month 3, full from month 4. First-year total: —.

How we work

Map. Design. Build. Run.

Every engagement starts with the process, not the software. You see the map and the business case before we write a line of code.

01 · Map

Process review

We sit with the people doing the work, map each step, and measure where time is lost.

02 · Design

Blueprint

A written plan: what gets automated, what stays human, which systems connect, and the expected return.

03 · Build

Build & test

We build in stages, test against your real data, and run old and new side by side before switching.

04 · Run

Hand over & support

Documentation, training for your team, and monitoring so failures are caught before anyone notices.

Timeline

A first engagement, week by week.

A typical first automation programme. Scope decides the real timeline; you get yours in the blueprint. Hover a phase to see what happens.

W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Map
Design
Build
Parallel run
Handover

Build · Weeks 4–10. Built in stages against your real data, one workflow at a time, each shown to your team as it is ready.

Governance

Built for boards, auditors and IT.

Automation touches money and customer data. We build it the way your auditors and IT team expect.

01

Role-based access

People see and trigger only what their role allows.

02

Full audit trail

Every automated action is logged: what ran, when, on which record.

03

Human approval where it matters

Payments, discounts and exceptions still go to a named person.

04

Your data stays yours

Hosted on your infrastructure or accounts wherever possible.

05

Documented

Every workflow is written down, so it never depends on one engineer.

06

Monitored

Alerts when something fails, with a clear owner to fix it.

Customer service automation

Start with HolaReply.

Our own AI sales assistant answers customer questions from your website day and night, and hands complex cases to your team with the full conversation. Often the fastest automation win.

See HolaReply

Related solutions

Custom software for operationsMobile apps for field and sales teamsCustom apps and internal toolsExpert SEO — the demand side of growth

FAQ

Questions?

Business automation uses software to handle repetitive work that people do by hand, such as copying data between systems, sending follow-ups, preparing reports, approving requests or creating invoices. The work runs automatically and reliably, so your team spends time on customers and decisions instead of data entry.

Common examples are lead capture and follow-up, CRM updates, quotes and invoices, order and inventory updates, HR onboarding and leave approvals, customer notifications by SMS, email or WhatsApp, and weekly or monthly management reports. A good first target is a task that is repeated often and follows clear rules.

Usually not. We connect the tools you already use, such as accounting software, CRMs, spreadsheets, eCommerce platforms and messaging apps, through their APIs or integration platforms. We only suggest replacing a system when it cannot be connected or is causing the problem.

A focused first automation usually takes two to six weeks, depending on the systems involved and how clear the process is. We start by mapping the process with your team, then build, test with real data and train the people who use it.

It depends on the processes, the systems to connect and the volume of work, so we do not publish fixed prices. After mapping your process we send a written proposal. Many companies start with one high-value automation and expand once the savings are clear.

In most companies, automation removes repetitive tasks rather than jobs. People spend less time on data entry and more on customers, sales and problem solving. It also reduces errors and delays, which improves service without adding headcount as the business grows.

Yes, where it is reliable. AI works well for sorting and summarising messages, drafting replies, extracting data from documents and answering customer questions from approved information, as in our HolaReply AI chatbot. We keep a person in the loop for decisions that need judgement.

You do. Workflows, code, documentation and accounts are set up in your company’s name, and we document how each automation works so your team or another provider can maintain it.

Show us one process that slows you down.

We will map it with your team and tell you honestly whether automation pays back. We take on a small number of companies at a time.

Book a process review See our work

Related guides

Automation guides.

All insights

Business automation in Bangladesh: 10 processes to automate firstSoftware & Automation · Guide

Business automation in Bangladesh: 10 processes to automate first

AI chatbot for business websites in Bangladesh: a practical guideSoftware & Automation · Guide

AI chatbot for business websites in Bangladesh: a practical guide

Custom software vs ready-made software: what Bangladeshi businesses should chooseSoftware & Automation · Guide

Custom software vs ready-made software: what Bangladeshi businesses should choose

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