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WhatsApp Chatbot for Business in Bangladesh
Orders confirmed, buyers checked, payments followed up.
Custom-built on the WhatsApp Business Platform. The AI confirms cash-on-delivery orders, answers delivery and product questions, sends payment reminders and passes anything unusual to your team — in Bangla, Banglish or English, using your own order data.
Illustration · sample business
The problem
Why cash-on-delivery orders go wrong.
Unconfirmed orders cost you twice. The courier charge is paid, the parcel comes back, and the stock was blocked for days.
Orders placed without real intent go out by courier and come back unpaid.
The same delivery question, asked again and again, by phone and message.
Wrong area or phone number found only when the courier calls.
Advance and due payments followed up by hand, one buyer at a time.
How it works
From new order to delivered parcel.
The order arrives, the AI does the follow-up. Each step uses your own order, stock and courier data.
From your website, Facebook or app.
Order details with Confirm, Change and Cancel buttons.
Address and phone confirmed, risky orders flagged.
Delivery time, size, stock and returns.
Packed, sent with courier, delivered.
Cancellations, complaints and wholesale go to a person.
Confirmations, delivery times, stock and size answers.
Address changes and partial orders — confirmed by the buyer.
Refunds, cancellations after dispatch, wholesale and complaints.
What we build
Six parts of a WhatsApp sales assistant.
Built on the official WhatsApp Business Platform. You choose the parts your business needs.
Order confirmation
Sends each new order for a one-tap confirmation.
- Confirm, change or cancel buttons
- Unconfirmed orders flagged
- Fewer wasted courier trips
COD buyer checks
Spots orders that need a human check before dispatch.
- Missing or odd addresses
- Repeat cancellations by the same number
- Your own risk rules
Delivery updates
Keeps buyers informed without staff typing.
- Packed, sent and delivered messages
- Tracking link where your courier gives one
- Delay messages with a person on call
Product & size answers
Answers buyers from your catalogue and size charts.
- Stock and price from your data
- Size advice from your chart
- Photos and links to the product page
Payment reminders
Polite reminders for advance or due payments.
- bKash / Nagad payment link where available
- Reminder schedule you set
- Paid status updated for your team
Team inbox hand-off
Sensitive chats go to the right person with full history.
- Refunds and complaints
- Wholesale and corporate orders
- Anything the AI is unsure about
See it in Bangla
Real WhatsApp questions, real replies.
Short, polite and exact. Replies use your own order, delivery and product facts.
Example replies for a sample shop. Your assistant uses your own orders, policies and courier data.
Safety
Safe for your customers and your number.
Your WhatsApp number is your brand. These rules protect it.
Built on the WhatsApp Business Platform with approved message templates.
Messages go only to buyers who ordered or contacted you, within WhatsApp’s rules.
Orders, stock and delivery times come from your own systems.
Refunds, cancellations after dispatch and complaints always go to your team.
Connects to
Connects to your order flow.
We connect wherever an API or export exists. The names below are examples of common Bangladeshi tools, not partnerships.
From an SEO agency
Chats sell today. Search sells tomorrow.
The questions buyers ask on WhatsApp show what your website is missing. We turn them into pages that bring new buyers from Google and AI assistants.
- Repeated delivery and return questions become clear policy pages.
- Product questions become FAQ answers on each product page.
- Delivery areas and times are written the same way everywhere.
- A monthly list of new buyer questions for your content team.
Before and after
What changes for your team.
Same orders, less chasing. Your team handles the exceptions, not the routine.
| Task | Today, by hand | With the AI assistant |
|---|---|---|
| Order confirmation | Staff call every COD buyer | One-tap confirmation on WhatsApp |
| Delivery questions | Answered by phone, again and again | Answered at once with tracking |
| Address mistakes | Found when the courier calls | Checked before dispatch |
| Payment follow-up | Reminders typed by hand | Scheduled reminders with a payment link |
| Complaints | Mixed into a busy inbox | Flagged and sent to a person at once |
Who it is for
Built for businesses that sell on WhatsApp.
Anywhere orders and questions arrive on WhatsApp.
COD confirmation and delivery updates.
Appointment and report-ready messages.
Admission questions and fee reminders.
Booking details and document reminders.
Dealer orders, dues and stock questions.
The process
How we build it with you.
Nothing goes live without your written approval. You see every message template before a customer does.
How orders arrive today and where they fail.
Message templates, buttons and the topics only people handle.
Your team tests with real orders.
One product line or one branch, watched closely.
All orders, weekly report, rules updated as you grow.
What you give us
- Access to your WhatsApp Business account, or help to set one up
- Your order source: website, sheet or system
- Delivery areas, times and return rules
- Topics only your team should answer
What you get
- A custom WhatsApp assistant for orders and questions
- Confirmed orders and status updated in your system
- Alerts for complaints, refunds and wholesale
- A weekly report and ongoing rule updates
FAQ
WhatsApp chatbot questions.
Yes. After each order it sends the details with Confirm, Change address and Cancel buttons, records the answer and flags unconfirmed orders before dispatch.
Yes, when it runs on the official WhatsApp Business Platform with approved message templates and messages only buyers who ordered or contacted you. That is how we build it.
Yes. It understands Bangla script, Banglish and English and replies in the buyer’s style, with order facts copied exactly from your data.
It can send polite reminders on a schedule you set, with a payment link where your merchant account supports one. Payment status is updated for your team.
Where your courier offers an API, it reads the status and sends updates and tracking links automatically. Otherwise it uses the status your team updates.
They always go to a person, with the full conversation, and the buyer gets a polite holding reply.
Usually you can use your existing business number once it is moved to the WhatsApp Business Platform. We guide you through the setup.
Yes. Orders from your website, Facebook, app or sheet can all start the same WhatsApp flow.
Yes. Your team sees every conversation and can take over any chat at any time.
Send us how orders reach you today and the questions buyers ask most. A senior team member replies within one working day with what we would build.
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